Start a new topic

Document Portal for old clients

How does it work when I remove services from a client but need to keep the data stored in the Document Portal for a period of 3-7 years?


Is there a nominal charge for keeping the document portal available for a 'contact' without them being a 'client'?


1 Comment

We don't do nominal charges as there is a cost to keeping that data. However, we can look at a dormant client discount on a case by case basis.


If cost is an issue, the best thing to do is to download all the files in the client's document portal - see here - and store the zip file on free storage elsewhere.


Hope this makes sense.


BTW strictly speaking :) this topic belongs in the Ask a Question forum here. However, I could be persuaded to combine all the Let's Talk forums into one!


1 person likes this