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Jobs can generate their own conversations. How do they get into Inbox? Jobs create their own conversations. These conversations only show up in Inbox wh...

Inbox shows conversations that: have one or more items that have been created manually by you or a team member; or have an error message. Sometimes ...

Sometimes you may find that an incoming message is not getting automatically mapped to a contact or client. This will be obvious as you will see the sender&...

Items created by anyone in the team show up as unread for everyone except the person who created it. Here are some examples of items that will create...

Archiving is basically a flag on a conversation that helps you organise your Inbox. The default view of Inbox shows Unarchived conversations only. So, w...

Yes, you can move a single item from a conversation or one or more conversations by using the organise tool. Moving a single item Open the conversa...

Yes. Find the item you want to move in Inbox or the conversation panel and then click on the "organise" option. Click on "Label with a&q...

Yes, but you can only unarchive conversations, not individual items. To do this you need to open the conversation panel and click on unarchive.

The default view of Inbox is to look at unarchived conversations only. Set your Archive filter to "All" so you can see all conversations.

Auto-reminders can use your default mailbox or you can choose the mailbox by service. Use the default mailbox To check your mailbox setup, click on ...